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Delivery And Returns

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Standard Delivery Costs & Timings

The following zones/order values will qualify for free standard delivery

Delivery is charged from £30 for standard orders.

Next Day and Next Day before 10am deliveries are also available, the cut off is 12pm for next day delivery and additional charges apply.

For accurate shipping costs please add items to your cart and select ‘calculate shipping’.

Some of our products are ordered specially for you so these items take longer – the timings depend on the supplier.

For full details on our delivery terms please see our ‘Terms and Conditions’ page.

Returns


Fulfillment Process

Once the payment card has been security checked, the order will be forwarded to the relevant delivery company. The delivery company will telephone the customer to arrange a convenient time for delivery for a Standard 2-3 Day Delivery.


Re-saleable Goods Refunds & Returns

The following information is intended as a guideline. We will use our discretion with individual circumstances.

Please note the method of refund must be the same as the method of payment.

If you have completed your tiling or flooring job and wish to return any re-saleable goods we will provide you with a refund. If you have purchased a tile which is sold only in box quantities then it must be returned in full unopened boxes. If you have purchased a sale or clearance tile then this may not be returned. If you have purchased per tile then you may return individual tiles, simply return the items within 30 days of receipt of goods in their original condition. Adhesive, grout or any other fixing product which has been opened and tools which have been used are non refundable. New Image Tile Studio Ltd reserve the right not to refund if the goods are deemed as not being in a re-saleable condition. Any delivery charge will not be refunded.

Please note that some of our products are classed as ’special order’, this means the products are custom made or specifically ordered for individual customers, as such any return of these items will incur a restocking charge of 20% of the price paid for the goods if returned within the 30 days (but after the 30 calendar day cancellation policy). These goods may also incur an additional carriage charge to send back to our supplier. Some special order items which have been imported from outside of the UK cannot be returned.

Refunds will only be processed once the goods have arrived with us and we have inspected their condition and deemed them to be in suitable condition for resale. Any delivery charge from the original order will not be refunded.

Please note once a refund is processed it may take up to 14 days for the funds to appear back on your card, this is dependent on the card provider and is not under the influence of New Image Tile Studio Ltd. Acceptance of these terms and conditions at the point of purchase represents acceptance of the refund period of up to 30 days.

Any free gifts or products comprising of an offer (e.g. 3 for 2) must also be returned.