Design Consultant, Angela gives an insight into our customers frequently asked questions.
At New Image Tiles we have a reputation for being experts in our field, and like to think we know a thing or two about the tile industry. Our customers come to us for for advice and we are always happy to offer help and guidance wherever necessary. There are some questions we receive time and time again, so we thought it would be helpful to compile a list of frequently asked questions about wall and floor tiles. Here’s our top 11.
Q1: Where can I see your tiles?
New Image has a huge selection of over 300 stock tile ranges and hundreds of special order ranges that we constantly change to keep up with current trends. For this reason, a printed catalogue is unfeasible, however all of our stock ranges are available to view on our New Image Tiles website and in our Weymouth showroom. Nothing beats seeing the real thing in realistic kitchen & bathroom settings!
We also have dozens of display boards of stock and special order ranges. Not only can you see the tiles but you can feel them too!
Q2: Are all your tiles in stock?
Approximately 90% of our tile ranges are kept in stock and we keep thousands of square meters in our warehouse ready to be taken away or delivered. In fact, we have one of the largest tiles warehouses in the country and we ship our tiles as far afield as the Falkland Islands! If we do not have enough to fulfil your order then there could be a waiting time of 1 to 6 weeks while we wait for a delivery from the UK, Italy or Spain. Special order tiles can take a few days and up to 6 weeks dependant on the supplier. Most stock ranges are sold by the tile so you do not have to buy by the box or square meter. Patterned tiles are usually sold in box quantities only, as are special order tiles. Box quantities may vary so it is very important to order the correct amount and we can help you with this if necessary.
Q3: Can I buy samples?
You can buy as many samples as you want and we will refund the amount back to you on their return within 30 days.
Q4: Can you work out how many tiles I would need?
We can calculate the approximate number of tiles you would need to complete your project from your room measurements and for large or awkward spaces we can arrange a site visit. We also have a handy tile calculator that you can use.
We always recommend that you order an extra 10% to allow for cuts, breaks and to store a few away should the worse happen in the future and you need to repair or replace.
With special order tiles or those sold in box quantities it is especially important to measure accurately to ensure you have enough.
Quantities may vary slightly dependant on the layout that you choose and how the tiler fits the tiles, which is another reason why the extra 10% is so important. It is not an exact science!
Q5: Will batch numbers be the same?
Our expert warehouse team will endeavour to make sure that batch numbers are the same throughout your order to ensure continuity in colour, size and tone. However matching batch numbers is not always essential depending on the pattern on the tile.
If you are attempting a repair or needing to patch up and need just a few tiles to match what you have already then it is unlikely that batch numbers will match. This is yet another reason to ensure that you have kept some spare!
Q6: Can I order over the phone?
Orders can be placed and paid for over the phone by calling our showroom on 01305 781709 during our normal opening hours or you can place an order using our on-line ordering service. We can arrange collection or deliveries at that time and answer any questions you may have.
Our warehouse team can pick and pack your tile order and have it ready to collect from our warehouse in about 10 minutes from placing your order. Our warehouse is open from 8.30 to 4.45 Monday to Friday and from 9.00 to 2.45 on Saturdays.
Q7: Is there a delivery charge?
For local deliveries there is a £20 delivery charge for orders under £250. If you live further afield then the delivery charge will vary according to the postcode. We can also arrange a courier if necessary, for an extra fee, or you can arrange your own courier to collect from us.
Q8: Can I return left over tiles?
We offer a 30 day returns policy for stock tiles. So, if you have too many tiles after the completion of your project, and after you have stored some away for a rainy day, we are happy to buy those tiles back from you. Tiles that are sold in box quantities only can only be returned in full unopened boxes. We cannot refund for special order tiles or clearance ranges.
Q9: Do you offer a fitting service?
We do not employ our own fitters but we have a good selection of approved professional tilers so that you can choose who you want to complete your project. We only recommend the very best tradesman to ensure your project is completed to the highest standard.
Q10: Can I see any finished projects to help with ideas?
We also have portfolios of finished kitchen and bathroom projects available to look at in our showroom.
Q11: Can you supply adhesives, grout, trims etc?
We keep everything you need to complete your tiling project including; Grouts, tile adhesive, spacers, trowels, grout floats, sponges, buckets, whisks, sealers and much more…
…..and our experienced staff can advise you according to your project. We know what we are talking about. If you would like to discuss an upcoming project with our team of experienced staff, please get in touch or visit our showroom.